Shipping Policy

SHIPPING POLICY

Last updated: [10/01/2026]

At Backly, we aim to deliver your order as smoothly and transparently as possible. Please review our shipping policy below.

1. SHIPPING DESTINATIONS
We currently ship to selected international destinations, including the United States, Canada, Australia, and New Zealand.

2. PROCESSING TIME
Orders are typically processed within 1–3 business days.
Once your order is processed, you will receive a confirmation email with tracking information.

3. SHIPPING TIMES
Estimated delivery times are as follows:
- United States: 7–12 business days
- Canada: 8–14 business days
- Australia & New Zealand: 8–14 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing or carrier delays.

4. SHIPPING COSTS
We offer free shipping on all orders unless otherwise stated at checkout.

5. TRACKING INFORMATION
Once your order has shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear after shipment.

6. CUSTOMS, DUTIES & TAXES
International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

7. DELAYS
Backly is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other unforeseen circumstances.

8. LOST OR STOLEN PACKAGES
If your package appears lost or has not arrived within the estimated delivery timeframe, please contact our support team and we will assist you as best as possible.

9. CONTACT US
If you have any questions about shipping, please contact us at:

support@getbackly.store