Return Policy

RETURN & REFUND POLICY

Last updated: [10/01/2026]

At Backly, your comfort matters. If you’re not completely satisfied with your purchase, we’re here to help.

1. 30-DAY MONEY-BACK GUARANTEE
We offer a 30-day money-back guarantee on all Backly products. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

2. ELIGIBILITY FOR RETURNS
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- The return request must be made within 30 days of delivery

Items that show signs of excessive use, damage, or misuse may not be eligible for a refund.

3. HOW TO START A RETURN
To initiate a return, please contact our support team at:

support@getbackly.store

Include your order number and a brief explanation of the reason for the return. Our team will provide you with return instructions.

4. RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Shipping fees are non-refundable.

5. REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within a few business days.

6. DAMAGED OR DEFECTIVE ITEMS
If your product arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

7. NON-RETURNABLE ITEMS
Gift cards and promotional items are non-refundable unless otherwise stated.

8. LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please check with your bank or payment provider. Processing times may vary depending on the provider.

9. CONTACT US
If you have any questions about our Return & Refund Policy, please contact us at:

support@getbackly.store